NHS B2B Ordering Platform

We developed a comprehensive B2B ordering platform for a medical manufacturer to revolutionise how pharmacies place orders with their suppliers. The existing paper-based system required multiple levels of management approval and tied up significant office resources, creating delays and inefficiencies that impacted patient care. Our solution provides a secure, role-based platform that enables pharmacy staff to place orders directly whilst maintaining strict controls and compliance requirements. The system features granular user permissions, order limits, and self-service customer management capabilities, all underpinned by two-way ERP integration for real-time pricing and seamless order processing. Beyond ordering, the platform includes issue tracking, delivery monitoring, and comprehensive notification systems that provide unprecedented visibility for both the manufacturer and their pharmacy customers.

The medical manufacturer was processing all pharmacy orders through paper forms that required multiple management approvals, consuming significant office resources and creating delays in critical medical supply chains. Customers had no visibility into order status, delivery tracking, or ability to raise issues directly, whilst the manual process tied up five full-time staff members and limited the company's ability to scale efficiently.

We built a secure B2B platform with 2FA authentication and role-based access controls that integrates directly with the client's ERP system for real-time pricing and order processing. The solution includes granular user permissions, customisable order limits, self-service customer management, automated notifications, issue tracking, and delivery monitoring capabilities. Pharmacy customers can now place orders instantly whilst maintaining all necessary compliance and approval controls.

The platform transformed the manufacturer's relationship with their pharmacy customers, eliminating paper-based delays and providing unprecedented visibility throughout the order lifecycle. The automation freed up five office staff members to focus on higher-value activities whilst significantly improving customer satisfaction and enabling business growth through more efficient operations.