Privacy Policy

Valora (Lloyd IT Limited)

1. Introduction

Welcome to Valora, operated by Lloyd IT Limited ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our web design services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

Contact Details: Name, email address, telephone number, postal address
Business Information: Company name, job title, business requirements
Project Information: Details about your web design requirements, preferences, and specifications
Communication Records: Correspondence via email, phone, or other communication methods
Payment Information: Billing details, though payment processing is handled by secure third-party providers

Technical Information

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on pages, click patterns
Cookies and Tracking Technologies: As detailed in our Cookie Policy

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide web design and development services
To communicate with you about your project requirements
To deliver completed work and ongoing support

Business Operations

To process payments and manage invoicing
To maintain accurate project records
To improve our services and customer experience

Legal and Compliance

To comply with legal obligations
To protect our rights and interests
To respond to legal requests or prevent fraud

Marketing (with consent)

To send newsletters and updates about our services
To inform you of relevant industry news and trends
To invite you to events or webinars

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contract: Performance of our web design services contract
Legitimate Interest: For business communications and service improvement
Consent: For marketing communications (which you can withdraw at any time)
Legal Obligation: To comply with accounting and legal requirements

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Third-Party Service Providers

We work with trusted partners who assist in delivering our services:

Hosting Providers: For website hosting and maintenance
Payment Processors: For secure payment handling
Cloud Services: For file storage and project collaboration
Communication Tools: For email and project management

All third-party providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required to:

Comply with legal obligations or court orders
Protect our rights, property, or safety
Prevent fraud or other illegal activities
Respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

Typical Retention Periods:

Project files and communications: 7 years after project completion
Financial records: 7 years for tax and accounting purposes
Marketing consent: Until withdrawn or 3 years of inactivity

7. International Data Transfers

Occasionally, we may transfer your personal data outside the UK/EEA to:

Cloud service providers with international infrastructure
Specialist tools or platforms that enhance our services

All international transfers are protected by:

Adequacy Decisions: To countries deemed to have adequate protection
Standard Contractual Clauses: Approved by UK/EU authorities
Other Appropriate Safeguards: Such as certification schemes

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Access and Portability

Right of Access: Request a copy of the personal data we hold about you
Data Portability: Receive your data in a machine-readable format

Correction and Deletion

Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data in certain circumstances

Processing Controls

Restrict Processing: Limit how we use your data in specific situations
Object to Processing: Object to processing based on legitimate interests
Withdraw Consent: Remove consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below. We will respond within one month of receiving your request.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

Technical Measures

Encryption of data in transit and at rest
Secure server environments with regular updates
Access controls and authentication systems
Regular security audits and vulnerability assessments

Organisational Measures

Staff training on data protection responsibilities
Clear data handling procedures and policies
Regular review of security practices
Incident response procedures

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Analyse website usage and performance
Remember your preferences and settings
Provide personalised content where appropriate

For detailed information about our use of cookies, please refer to our separate Cookie Policy.

You can control cookie settings through your browser preferences, though this may affect website functionality.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies when you visit their sites.

12. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:

Post the updated policy on our website
Indicate the date of the last revision
Notify you of significant changes via email if you have subscribed to our communications

Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Lloyd IT Limited (trading as Valora)
13 Cae'r Delyn
Blackwood
Gwent

Email: support@valoradev.com

Data Protection Enquiries:
If you have specific concerns about how we handle your personal data, please email us at support@valoradev.com with "Data Protection Enquiry" in the subject line.

15. Regulatory Information

Lloyd IT Limited is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you are not satisfied with our response to any data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Phone: 0303 123 1113
Website: ico.org.uk