Digital Healthcare Rentals

We partnered with a specialist medical equipment rental company to completely digitise their operations, transforming how they deliver essential equipment to patients receiving end-of-life care at home. The project involved developing a comprehensive three-tier system: a customer-facing portal for healthcare providers and families to submit rental requests, an administrative platform with integrated approval workflows through Frontier, and a mobile application for delivery drivers. The solution eliminated their reliance on Excel spreadsheets and manual processes, creating a seamless digital experience from initial request through to proof of delivery, whilst maintaining the sensitivity and care required when serving vulnerable patients during difficult times.

A specialist medical equipment rental company was managing their end-of-life care service entirely through Excel spreadsheets, creating significant operational challenges. Staff were losing track of deliveries, struggling with daily driver scheduling, and finding it impossible to scale their compassionate service to meet growing demand from healthcare providers and families.

We developed a comprehensive digital platform comprising a customer-facing web application, an administrative dashboard with approval workflows, and a mobile application for drivers. The system enables patients and healthcare providers to submit rental requests directly online, routes them through Frontier's approval system, and automatically allocates deliveries to drivers. The mobile app captures delivery outcomes, digital signatures, and proof of delivery, whilst Google Maps integration optimises routing for maximum efficiency.

The platform transformed the company's ability to serve vulnerable patients during critical times, eliminating manual errors and significantly improving response times. Staff can now focus on patient care rather than administrative tasks, whilst the scalable system supports the company's growth ambitions in the healthcare sector.